After selling me a bike I asked for a trailer to suit the bike, they recommended and sold me one, I could have bought the same trailer for half the price in Perth or online but I wanted to support my local business, then the brakes jammed on the bike so I took it back to them, they told me it was a common problem with the bike and they knew about the problem they then said it can be repaired with new brakes, when I questioned this they only then stated it would be repaired under warranty, then I received a call from them saying the rear axle bolt was stripped and was caused by the trailer, I wouldn't be able to use the trailer any more, then they tried to charge me for the new bolt, it was fine when I took the bike in, so now I'm stuck with an expensive trailer that can't be used, and I can't take the bike back to that store ever again as I have no trust in them.. extremely Poor customer service
Awesome customer service!! Friendly people and do so much so that you can get on the trail again!
Highly recommended for sales and after sales services.
Scott Cycles is an Australian Bicycle Store based in Karratha, Western Australia. Scott Cycles is located at 4 Balmoral Rd, Karratha WA 6714, Australia.
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